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  • Mackay Community Visitors Association is a non-profit volunteer organisation

Transport

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MCVA Transport

Winner 2015 Spinal Injuries Australia “Excellence in Transport Award”

MCVA Transport

MCVA Transport

MCVA Transport provides service to the frail and aged, younger people who are NDIS eligible and carers who are find it difficult to access mainstream transport options for non-urgent medical related appointments, shopping and social events. Medical appointments include doctors, optometrists, podiatrists, audiologists, chiropractors, physical therapy, dental, counselling and chiropractic services. MCVA cannot provide a service to anyone who requires assistance following any type of medical procedure.

MCVA Transport has two people movers, one which is fitted with a wheelchair loader to allow clients with mobility limitations, access to the service. A sedan is also available to assist clients who find it more suitable for their needs.

MCVA Transport drivers are employed to provide the highest standard of service to our users, with all drivers certified in first aid and operation of the wheelchair loader. Drivers hold driver’s authority and current criminal history checks to ensure quality.

OBJECTIVES

Objectives

To improve the lives of others who are no longer able to utilise usual means of transport to meet their needs and participate within the community.

Mission Statement

Mission Statement

To provide a safe, reliable, comfortable door to door transport service to enhance the lives of those in our local community who need assistance.

Suitability

Suitability

MCVA transport is only suitable for individuals who require support to and from their destination and can manage independently and without personal risk. If a person requires assistance and support to access the vehicle, or to access destinations, they need to travel with a carer.

Booking

Booking

All intending transport users need to register for the service.  Once all required documentation has been finalised you will be notified in writing that you are ready to make your first booking.

All bookings need to be made by 2.30 pm the day prior you wish to travel at the latest. MCVA is unable to take same day bookings.

Office Information

Office Information

MCVA Office Hours: Monday – Friday 8am – 4pm
Phone: 49 53 48 78
Transport: 49 53 16 23
Fax: 49 57 71 66
Email: mcvatransport@gmail.com
Address: 1 Marryatt Street West Mackay Q 4740
The drivers will carry two bags of shopping to your front door.

Fees

Fees

Minimal client contributions are payable by all who travel with MCVA Transport. Carers travel at half the designated rate. Contact the office to learn more about costs.

NDIS

NDIS

MCVA provides care and support to not only the elderly, but also to younger NDIS participants. Our organisation strives to encourage and assist participants to achieve their nominated goals by providing transport and community participation.

As well as providing transport and social support to our target groups, MCVA also recruits, trains and supports volunteers who wish to visit with residents of aged care facilities.


COVID-19 PRECAUTIONS

MCVA has introduced some stringent infection control processes since the beginning of the COVID 19 pandemic in Australia.

All clients of MCVA are offered hand sanitizer on entry to the vehicles. This includes transport users and clients travelling with staff. Transport users are seated to the back of the vehicle in an attempt to prevent additional exposure to others who are boarding. All drivers handle cash with gloves and all wheelchairs and wheelie walkers are wiped with antibacterial spray, prior and after being placed in the vehicles. All seat belt buckles and door handles are wiped after each passenger exists the vehicles.  All vehicles are sprayed with antibacterial solution after the last user has exited the vehicle.

Where possible all passengers are seated away from each other in accordance with the social distancing rule.

All MCVA staff use hand sanitizer on arrival and departure to a client’s home and the social distancing rule is adhered to.

Clients are also given the option to be seated in the back of a worker’s vehicle, to adhere to the social distancing regulation. All outings have been limited to assisted shopping and accompaniment to medical appointments, except for those who are deemed highly isolated and it is recommended they get out, but the social distancing rule is applied. Some clients who have been deemed in the high risk demographic are receiving telephone calls to ensure they are remaining well and managing.

Our organisation has limited visits to the office by staff and clients and all who attend the office are requested to sanitize their hands.


COVID-19 PRECAUTIONS

MCVA has introduced some stringent infection control processes since the beginning of the COVID 19 pandemic in Australia.

All clients of MCVA are offered hand sanitizer on entry to the vehicles. This includes transport users and clients travelling with staff. Transport users are seated to the back of the vehicle in an attempt to prevent additional exposure to others who are boarding. All drivers handle cash with gloves and all wheelchairs and wheelie walkers are wiped with antibacterial spray, prior and after being placed in the vehicles. All seat belt buckles and door handles are wiped after each passenger exists the vehicles.  All vehicles are sprayed with antibacterial solution after the last user has exited the vehicle.

Where possible all passengers are seated away from each other in accordance with the social distancing rule.

All MCVA staff use hand sanitizer on arrival and departure to a client’s home and the social distancing rule is adhered to.

Clients are also given the option to be seated in the back of a worker’s vehicle, to adhere to the social distancing regulation. All outings have been limited to assisted shopping and accompaniment to medical appointments, except for those who are deemed highly isolated and it is recommended they get out, but the social distancing rule is applied. Some clients who have been deemed in the high risk demographic are receiving telephone calls to ensure they are remaining well and managing.

Our organisation has limited visits to the office by staff and clients and all who attend the office are requested to sanitize their hands.

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